Refund and cancellation policy

Last updated 4 November 2026

This policy covers both things we offer.

Done-for-You Meta Ads

Fees for this service are not refundable, because the work starts once you pay. If you were charged twice or charged the wrong amount, write to us and we will return the extra money.

ExportEase Engine

ExportEase Engine isn't taking payments yet. The rest of this page applies to it once paid plans open.

Cancelling

You can cancel a monthly plan at any time. Your plan keeps working until the end of the month you paid for, and you won't be charged again.

Refunds

Plan fees already paid aren't normally refunded for part-used months. We will refund you if:

• you were charged twice or charged the wrong amount, or
• you were charged after cancelling, or
• a fault on our side kept the service from working for you and we couldn't fix it.

Please write to us within 7 days of the charge at kalam@exporteasemedia.com with your account email and payment details. Approved refunds go back to your original payment method, usually within 7 to 10 working days.

Charges from other companies

Money you pay to Meta for WhatsApp messages or ads goes to Meta, not to us, so we can't refund it.